We are big on customer satisfaction! Please contact us any time if you encounter any issues and we’ll do our best to make it right!
Mama T’s Protein Cookies are not artificially preserved, and therefore are a perishable product. It is very important that your cookies are refrigerated upon delivery (their shelf life in the refrigerator ranges from 3-6 weeks). If ordering in bulk we recommend freezing the cookies as they have a 6 month life expectancy if stored in the freezer.
Only non-perishable (apparel and merchandise) items are eligible for refunds. Refunds are at the sole discretion of Mama T’s Protein Cookies.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only non perishable, regular priced items may be refunded, unfortunately sale items cannot be refunded.
Orders are fulfilled from Nova Scotia same day they are received (or the following business day if placed on a weekend) via Canada Post or a courier service. Shipping times will vary based on your location, from 2 – 8 business days. Tracking information and delivery date will be sent to you via email upon completing your purchase.
If your items are damaged upon arrival, it is at the discretion of Mama T’s Protein Cookies whether or not to replace your product. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.